Providing technical support of desktop computers and related technology for Generac Power Systems. Handling complex support with assistance, including user queries and training.
TI
Onsite Help Desk Technician, Tier II
Posted 2 days ago
About the role
- Help Desk Technician providing on-site and remote IT support for US Army North operations. Involves troubleshooting desktop issues and providing technical assistance at Fort Sam Houston.
Responsibilities
- Provide on-site desktop, software, and peripheral support; priority support for command staff, Joint Interagency Operations Center (JIAOC), and directors; report significant outages and/or customer issues to appropriate management personnel.
- Resolve desktop problems via remote control; assist with IAVA remediation.
- Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots, tablets), and printers.
- Support deployment or life cycle replacement of new computer systems, printers, and other peripheral devices.
- Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
- Provide Citrix web-client installation and advanced troubleshooting techniques.
- Provide Commercial Solutions for Classified (CSfC) installation and advanced troubleshooting techniques.
- Provide Virtual Desktop Interface (VDI) installation and advanced troubleshooting techniques.
- Provide limited Apple computer support for selected users.
- Aid the government in the in-processing / on-boarding of new personnel, to include NIPRNET account creation.
- Contractor shall also provide NIPRNET account out-processing services.
- Provide remote support, via telephone and other means, for Army North users stationed at one of the 10 Defense Coordinating Officer (DCO) locations across the CONUS.
- Contribute to T&T proposal activities and all other duties as assigned by T&T managers.
Requirements
- 3+ years experience supporting IT Help Desk
- Experience using ServiceNow ticketing system
- Experience with remote and on-site troubleshooting
- In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications (to include Office 365), and other common desktop applications such as Adobe Acrobat, Active Client, etc.; ability to quickly learn unique GOTS applications.
- Project a positive image and professional manner always; ability to work within the confines of a set time schedule.
- Knowledgeable communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
- This is an IAT (Level II) position as defined in DoD 8570.0 I-M which requires the appropriate certifications/accreditation (GSEC, Security+, SCNP, SSCP or better).
- Computer Environment Certificate in latest version of Windows is required.
Benefits
- Competitive benefits package including: health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Audit Manager I responsible for executing audit engagements and managing senior management relations. Leading initiatives in financial crimes audit within a well - established bank.
Senior Manager leading ERP & Finance Services team at Nilfisk, managing global ERP transformation projects. Collaborating with stakeholders and overseeing vendor relationships in a diverse international setting.
Junior IT Support Coordinator providing essential technical and communication infrastructure support to employees at Allen Leigh. Responsible for daily IT services, troubleshooting, and user training.
IT Infrastructure Systems Administrator executing plans for organization's IT architecture. Involve in network and system operations management while collaborating with vendors and stakeholders.
IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
IT Specialist supporting technological infrastructure and integrating AI solutions in healthcare at Synergy Family Services. Troubleshooting EHR systems and training staff on healthcare IT tools.
Lead IT Engineer at Neko Health managing Microsoft systems and automation for healthcare insights. Own end - to - end operations in Azure, Intune, and M365 environments.
Entry level IT Technician providing technical support for the Springfield, IL office of Crawford, Murphy & Tilly. Handling desktop, laptop, and network issues in a collaborative environment.
Test Lead managing end - to - end testing for large implementations in Pharmacy Benefit Management. Collaborating with business and IT stakeholders for readiness and process support.