Senior Manager leading ERP & Finance Services team at Nilfisk, managing global ERP transformation projects. Collaborating with stakeholders and overseeing vendor relationships in a diverse international setting.
About the role
- Junior IT Support Coordinator providing essential technical and communication infrastructure support to employees at Allen Leigh. Responsible for daily IT services, troubleshooting, and user training.
Responsibilities
- Provide front-line technical support to employees, responding to hardware, software, and connectivity issues in a timely and professional manner.
- Troubleshoot and resolve issues related to laptops, desktops, peripherals, printers, mobile devices, and network connectivity.
- Act as a service-oriented partner to operational teams, ensuring technology supports the work being done in the field and office.
- Assist with network troubleshooting, including Wi-Fi connectivity, VPN access, and device access issues.
- Ability to spec and build high-end design department systems & troubleshoot hardware issues, replacing parts as required.
- Support IT security practices, including device security, patching, access controls, and user awareness.
- Supporting employee onboarding and offboarding by creating, modifying, and deactivating user accounts, including email address, system access, and permissions, ensuring all actions follow company security protocols and access control requirements.
- Proactively train and support employees on the effective use of company systems, software, and tools.
Requirements
- Diploma in Information Technology, Computer Science, or related field.
- 1-3 years of experience working in a help desk, systems administration, IT support, or similar capacity.
- Strong working knowledge of computer hardware, operating systems (Windows 11), and software including Google Workspace, AutoCAD.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Service-oriented mindset with strong communication and interpersonal skills.
- Interest in new and emerging technologies including AI tools.
- Ability to work occasional evenings.
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