IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
About the role
- Systems Support Specialist offering day-to-day support for central management systems in Mumbai. Involves user management, data hygiene, and operational assistance.
Responsibilities
- Provide day-to-day admin support (user setup, permissions, basic configuration, troubleshooting).
- Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
- Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
- Creation of reports and views of data within the systems.
- Creation of templates, including the use of conditional formatting.
- Identify areas for automation.
- Maintain clear notes/documentation for recurring requests and improvements.
- Assist in process mapping and developing documentation and training materials.
- Identification of opportunities for continuous improvement.
- Assistance with other operational software systems as backup and holiday cover (e.g. Spendesk, HubSpot, Beanworks)
- Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.
Requirements
- Hands-on experience administering software systems
- Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
- Experience with automation/workflow platforms such as Zapier or Microsoft Flow
- Analytical and detail-oriented, especially when working with data and segmentation.
- Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
- Clear written communication and comfort working with multiple internal stakeholders.
- Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
- Experience with automation or workflows utilising web hooks or API calls (Desirable)
- Experience supporting a multi-team/multi-business-unit organisation (Desirable)
- Familiarity with basic software governance concepts (data standards, access control, documentation) (Desirable)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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