Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
About the role
- Field Support Representative responsible for training veterinarians on IDEXX Analyzers and providing technical support. Engaging with customers to improve their use of IDEXX diagnostic tools.
Responsibilities
- Teach veterinarians how to best use IDEXX Analyzers (ProCyte, Catalyst One, SediVue)
- Troubleshoot technical issues with IDEXX tools
- Visit customers in clinics and assist with their needs
- Collaborate with Field Sales Representatives and Customer Support to maintain Customer Accounts
- Provide onsite technical support during critical customer needs
Requirements
- Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred
- Must be able to effectively communicate and collaborate with customers, management, and peers
- Ability to build strong customer and peer partnerships
- Ability to plan and prioritize work in a dynamic environment
- Strong listening skills to discover customer needs
- Comfortable learning and using technology such as computers, tablets and Smartphones
- Computer networking experience is a plus!
Benefits
- Health / Dental / Vision Benefits
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- On the job training and career advancement opportunities (experience NOT required)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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