Employee Relations specialist focused on establishing a high - quality ER case management framework and capability. Leading ER processes, documentation standards, and implementing effective resolution approaches.
About the role
- HR Advisor providing critical HR support and guidance to ICON employees and managers. Fostering a positive environment and ensuring compliance with HR policies across teams.
Responsibilities
- Provide HR Support to a wide variety of ICON’s internal teams.
- Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.
- Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.
- Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers
- Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.
- Educating the ICON community where possible services are provided through a self-service channel.
- Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
- Assess and allocate variable work that comes into the Service Centre
- Ensure Individual development and continual service improvement
Requirements
- A degree in Human Resources;
- 3-4 years’ experience within a similar role with exposure to HR administration and HR support;
- Experience with HR digital tools, preferably Workday;
- Proficiency in English - verbally and written.
- Preference will be given to candidates with additional language skills in Dutch;
- Customer focused with a sense of urgency;
- Works collaboratively and using your own initiative.
Benefits
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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