Construction Quality Manager overseeing Quality Assurance Program for construction projects in Minneapolis. Managing quality staff and ensuring compliance with contractual requirements.
IO
Onsite Network Service Support Manager
Posted 1 hour ago
About the role
- Network Service Support Manager at Anglian Water leading a field team and ensuring safe water services. Collaborating with stakeholders to maintain network performance and customer satisfaction.
Responsibilities
- Lead and support the team through regular, constructive feedback, recognising strengths and supporting improvement
- Develop and deliver action plans to improve engagement and performance, including Love 2 Listen results
- Provide leadership and technical support during incidents and operational events
- Work closely with contractors and other workstreams to minimise customer and network impact
- Sign off impact plans and approvals to ensure company and regulatory compliance
- Own the customer experience by responding to customer feedback, complaints and escalations, ensuring positive outcomes
- Embed a “get it right first time” culture through data analysis and lessons learned
- Review performance reports and identify trends, risks and improvement opportunities
- Ensure compliance with all Health & Safety procedures
- Complete audits, site visits and active management visits to ensure quality, safety and compliance
- Support delivery of leakage, water quality, supply interruption and environmental targets
Requirements
- Ability to lead, influence and build trust with teams and stakeholders
- Strong communication skills with both internal and external customers
- Confidence working with data, performance measures and compliance
- Strong organisational and problem solving skills, with the ability to interpret data
- A collaborative approach and willingness to learn
- IT literate
- A proven track record in leadership, able to challenge, question and improve performance
- Ability to identify opportunities for improvement and actively seek creative solutions
- Willingness to support out of hours work in the event of emergencies
Benefits
- Personal private health care
- 26 days annual leave – rising with length of service + bank holidays.
- Flexible working
- Company vehicle allowance
- Flexible benefits to support your wellbeing and lifestyle.
- Competitive pension scheme - Double Matched Salary Sacrifice Pension Scheme
- Generous maternity and paternity package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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