Revenue Cycle Systems Manager overseeing operational health of RCS billing systems for a healthcare leader. Managing teams, incidents, and ensuring compliance in a regulated environment.
About the role
- Comfort Manager managing all comfort aspects of the continental fleet. Ensuring customer and team satisfaction within the Rolling Stock department.
Responsibilities
- Be the point of contact for operational teams (MiTMs, Train Managers, OBS) on issues related to the comfort of the continental fleet. Implement a communication plan to strengthen cross-functional collaboration, prepare webcasts and participate in daily follow-up meetings with operational teams.
- Monitor customer satisfaction results related to comfort irritants in order to address them with all stakeholders (internal and external) and improve customer satisfaction.
- Track the PBA and PBKA fleets on comfort-related topics to define action plans with Fleet Management, Production, Engineering and Supply Chain teams to improve overall satisfaction.
- Lead and support commercial and engineering projects related to interior fit-out to improve safety, reliability and the customer experience.
- Act as the single point of contact for Rolling Stock, Commercial, OnBoard Services and Operations teams, providing support and taking the lead in relevant meetings.
- Represent a cross-functional and inter-departmental view of train interior equipment; act as an independent and impartial member capable of representing the needs of different stakeholders as well as those of engineering.
- Based on customer surveys and internal feedback, develop business cases and recommendations aimed at improving on-board comfort.
- Verify the quality of comfort-related repairs and the operating procedures during night interventions in depots. This role requires occasional night presence (on average once per month).
- Be the point of contact for setting up an incident reporting process to improve collaboration with depots.
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- Serve as the point of contact for operational teams (MiTMs, Train Managers, OBS) for all comfort-related matters of the continental fleet. Establish a communication plan to reinforce cross-department collaboration, prepare webcasts and participate in daily operational meetings.
- Analyze and follow up on customer satisfaction results regarding comfort, and address these together with all relevant stakeholders (internal and external) to improve customer satisfaction.
- Monitor the PBA and PBKA fleets in terms of comfort and develop action plans together with Fleet Management, Production, Engineering and Supply Chain to increase overall satisfaction.
- Support and drive commercial and engineering projects related to the interior to improve safety, reliability and the customer experience.
- Act as the central point of contact for Rolling Stock, Commercial, OnBoard Services and Operations, provide support and take the lead during relevant meetings.
- Represent a transversal and cross-departmental vision of the train interior equipment; act as an independent and objective partner representing the interests of different stakeholders and engineering.
- Based on customer surveys and internal feedback, prepare business cases and recommendations to improve on-board comfort.
- Check the quality of comfort-related repairs and working methods during night interventions in depots. This role requires limited night presence (on average once per month).
- Serve as the contact person for setting up an incident reporting process to improve collaboration with depots.
Requirements
- Master's degree (or equivalent)
- Methodical and rigorous profile, with good priority management
- Excellent analytical skills and problem-solving abilities
- Good command of IT tools (Excel, PowerPoint, etc.)
- Strong interpersonal and communication skills
- Autonomy and initiative
- Excellent command of French required, good level of English necessary and knowledge of Dutch is an asset
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- Master's degree (or equivalent)
- Methodical and detail-oriented profile, with a good ability to prioritise
- Excellent analytical skills and problem-solving abilities
- Good command of IT tools (Excel, PowerPoint, etc.)
- Good communication and interpersonal skills
- Independent, with a sense of initiative
- Excellent command of French required, a good level of English is necessary and knowledge of Dutch is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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