Manager leading process innovation initiatives for Customer Solutions at Asurion. Driving operational improvements and collaborating with cross - functional teams to enhance efficiency.
About the role
- Senior Claims Manager managing workers compensation claims in New Zealand. Seeking experienced claims professionals to coordinate worker recovery and collaborate with stakeholders.
Responsibilities
- Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
- Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
- Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
- Respond to escalations and provide coaching and mentoring to other members of the team
Requirements
- Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
- You must currently be residing in New Zealand to be eligible for relocation bonus
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills
- Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
- A team player who likes to work collaboratively and can also work independently
Benefits
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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