As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections.
We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances.
Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.

Asurion

Browse and apply for open jobs at Asurion.

data-engineer

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.

• Lead the design and development of scalable data pipelines and data products using Databricks, Spark, and Delta Lake
• Develop and optimize data transformations and ELT workflows using SQL and Python
• Design and implement data models and curated datasets to support analytics and reporting use cases
• Ensure data quality, consistency, and reliability through validation, monitoring, and testing practices
• Optimize pipeline performance, scalability, and cost efficiency within AWS environments
• Apply best practices for data partitioning, storage optimization, and query performance tuning
• Collaborate with product, analytics, and business teams to translate requirements into efficient data solutions
• Provide technical leadership and mentorship to engineers, including code reviews and design guidance
• Leverage AI tools for coding, validation, and documentation assistance to enhance productivity and code quality
• Troubleshoot and resolve data pipeline failures, latency issues, and data inconsistencies
• Continuously evaluate and improve data engineering workflows and tooling

Staff Data Engineer

Staff Data Engineer leading scalable data solutions for analytics and reporting at Asurion. Designing data pipelines and ensuring data quality across cloud platforms.

director

• Design a Category-Defining Service Architecture
• Establish the enterprise service design vision powering Lifecycle Care across all channels and markets.
• Create canonical service blueprints and operating principles that unify Product, Engineering, Platform, Data, and Operations.
• Design the orchestration model connecting customers, experts, AI agents, and partner ecosystems.
• Replace fragmented point solutions with an integrated service system built for global scale.
• Orchestrate Human and AI at Scale
• Define responsibility boundaries between AI and human experts across service journeys.
• Design intelligent workflows that increase speed and consistency while protecting judgment and empathy.
• Partner with platform and engineering leaders to embed service logic directly into APIs, tooling, and infrastructure.
• Ensure services scale without degrading trust.
• Build a High-Velocity Discovery Engine
• Lead early-stage service and product discovery across 0 to 1 initiatives.
• Create mechanisms that reduce uncertainty before investment.
• Ensure research drives decisions, prioritization, and architecture.
• Increase organizational velocity from strategic question to validated insight.
• Lead and Elevate a World-Class Team
• Recruit and develop exceptional service designers and researchers.
• Set the bar for systems thinking, blueprinting rigor, and operational clarity.
• Operate as a player-coach on mission-critical initiatives.
• Influence senior executives and cross-functional leaders through clarity and principled tradeoffs.

Director, Service Design – Research

Director of Service Design overseeing research and service design at Asurion. Leading initiatives to integrate technology and human interaction for better customer experiences.

manager

• Ensure FSLs are compliant with all contractual agreements
• Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL
• Train and certify FSLs on processes
• Conduct on-site field inspections on a regular scheduled basis
• Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs
• Develop processes to ensure clients' customers receive reliable, timely, and consistent high-quality service
• Manage cost control functions to minimize service expense and additional authorizations without sacrificing customer service
• Coach and develop a team of FSL Staff members, maintaining company standards and program demand

FSL Manager

FSL Manager responsible for consumer experience across Asurion's FSL Programs. Includes performance monitoring, training, and team development in Miami and Orlando areas.

business-analyst

• Track and communicate program KPIs to internal stakeholders
• Own the launch and maintenance of assets
• Create useful models, formulas, and templates for data collection and analysis
• Write, interpret, and optimize queries working with large sets of data
• Develop automated monthly and ad-hoc reporting capabilities
• Support interpretation of data to identify significant differences, relationships, and trends, as well as factors that could affect the results of analysis
• Partner with other members of Program Management to develop common points of view on emerging trends, risks, and opportunities.
• Partner with Accounting, Finance, Supply Chain, Customer Care, IT, and Client Services to gain support, resources and champions for initiatives aimed at improving program profitability.

Program Management Analyst

Program Management Analyst responsible for analyzing operational KPIs and profitability for wireless device protection. Collaborating with cross-functional teams to drive pricing and program optimization decisions.

network-engineer

• Lead a Network Support Operations Team
• Coach team to meet performance goals and metrics
• Develop and provide daily, weekly, monthly reporting on team performance
• Coach, mentor, lead and develop staff of Experts
• Complete quality monitoring weekly for each Expert
• Supervise and evaluate all assigned Experts for quality and compliance with procedures
• Educate and guide Experts to fully utilize a variety of systemic and common-sense tools which balance financial, customer satisfaction, and compliance guidelines
• Complete regular monitoring of team activities to ensure quality and consistency for each member of the team
• Work closely with Experts on the team to be a Subject Matter Expert (SME) for questions, directing work through queues, coaching, developing, and training their staff
• Ensure all Kronos timekeeping entries are properly made following guidelines, all work activity is performed while Experts are logged in, ensuring FLSA compliance, and Expert payroll data is ready on time for Payroll processing
• Ensure experts adhere to assigned schedules, manage attendance for the team
• Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
• Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnership with HRBP
• Maintain constant awareness of service levels and team efficiency
• Identify processes and develop behaviors within the team that champion speed of resolution and successful follow up actions which support Experts and Technicians to improve the customer experience.

Network Support Center Coach

Network Support Center Coach managing expert teams for customer support at Asurion. Responsible for organizing daily activities and ensuring service standard compliance.

Asurion

About the company

Open jobs

5 jobs found

Staff Data Engineer

Asurion

Director, Service Design – Research

Asurion

FSL Manager

Asurion

Program Management Analyst

Asurion

Network Support Center Coach

Asurion