Store Manager for ONLY & SONS at Hanse Outlet. Managing operations, team development, and merchandising at the shop.
About the role
- FSL Manager responsible for consumer experience across Asurion's FSL Programs. Includes performance monitoring, training, and team development in Miami and Orlando areas.
Responsibilities
- Ensure FSLs are compliant with all contractual agreements
- Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL
- Train and certify FSLs on processes
- Conduct on-site field inspections on a regular scheduled basis
- Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs
- Develop processes to ensure clients' customers receive reliable, timely, and consistent high-quality service
- Manage cost control functions to minimize service expense and additional authorizations without sacrificing customer service
- Coach and develop a team of FSL Staff members, maintaining company standards and program demand
Requirements
- Business or related College degree
- 7 years minimum experience in service management, or technical experience
- Proven track record in cost reduction, quality management, and customer service
- Previous experience in vendor relations
- Previous P&L management, and/or department/team management
- Previous Management experience at a Service center level
- Microsoft Office skills including Word and Excel.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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