Senior Manager leading Trade Operations, managing product launches, and collaborating across functional teams at Johnson & Johnson. Focused on driving key business decisions in healthcare.
About the role
- Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
Responsibilities
- Manages the operational business relationship of mid-size to large domestic accounts; serves on account team.
- Conducts and reviews highly complex operational analysis.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
- Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
Requirements
- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 1-2 years of experience supporting large accounts.
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Developing consulting, negotiation and influence skills.
- Solid understanding of core HP businesses and the revenue cycle.
- Superior research and analytical skills.
- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Demonstrated project management skills such as planning, execution and implementation.
- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above.
- Basic financial and business acumen.
- Ability to identify and implement customer-specific process improvements.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Specialist in Commercial Operations Sales Support at Johnson & Johnson enhancing sales capabilities and supporting billing processes across the Spine business locations in Massachusetts and Pennsylvania.
Manager, Global Labeling Operations overseeing labeling activities and regulatory guidance in a hybrid role. Supporting pharmaceutical product labeling compliance and documentation across multiple sites.
Warehouse Operations Supervisor responsible for daily operations and leading associates in an eCommerce fulfillment center. Ensuring accurate and timely customer order processing while maintaining safety and quality standards.
Sr. Manager responsible for shaping restaurant operations and executing marketing programs at Taco Bell. Partnering with franchise and supply chain teams while leading a local team in Ontario.
Seafreight Operations Specialist at Hellmann maintaining logistics efficiency and accuracy through support. Handling shipment communications, compliance, and customer service.
Manager of Audience Engagement and Publishing Operations overseeing editorial strategy and performance analysis for Amazing America, a digital brand celebrating the extraordinary aspects of America.
Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
Lead strategic expansion for Tandem Health in Spain's healthcare system. Engage with healthcare professionals and drive the adoption of innovative health - tech solutions.
Analyst in Real - Time Operations at Gridware dedicated to monitoring and enhancing electrical grid safety through data analysis and real - time event monitoring.