Hybrid Revenue Cycle Support Representative

at HHAeXchange

• Job title: Revenue Cycle Support Representative
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $56,000 - $60,000 per year
• Degree requirement: High School Diploma
• Tech skills: Cloud
• Location requirements: Hybrid, Bloomington, United States

About the role

• Revenue Cycle Support Representative seeking to support clients' business needs while managing revenue cycle processes. Working with billing, collections, and client troubleshooting in a collaborative environment.

Responsibilities

• Support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process
• Foster and maintain critical working relationships with clients, payers, and cross functional internal stakeholders, ensuring accurate billing and collections
• Proactively identify opportunities for improved reimbursement and address any issue related to payer and provider collections across all markets
• Support Accounts Receivable A/R reconciliation by efficiently managing processing claims
• Oversee revenue cycle activities to achieve benchmarks, ERA enrollments and troubleshooting X 12 N 837i/p files in conjunction with 999/277 responses
• Knowledge of Professional and UB04 billing and electronic claims processing
• Proficiency with mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third-party vendors, including clearing houses
• Identify and relay opportunities for improvement externally and internally relating to application flow, required tools sets and operational procedures

Requirements

• Minimum 2-4 years of Revenue Cycle and/or technical experience
• Healthcare industry and billing experience
• Homecare knowledge a plus
• Comfortable speaking with and troubleshooting clients claim issues over the phone, Chat, or ticketing solutions
• Ability to utilize remote desktop sharing applications
• Exemplary attention to detail and strong organizational skills required
• Exceptional written, verbal, and interpersonal communication skills required
• Exceptional Customer service aptitude, with the ability to thrive under pressure
• Ability to multi-task and pivot with changing priorities
• Proficiency in computer applications, particularly the Microsoft Office suite, with a focus on Excel
• Experience working with CRM tools such as Jira, Salesforce Service cloud and applications
• Knowledge and experience working with X12N 837i/837p Claim Files, 835 Remittance Files, 999 responses and 277ca for all payers in various states, including Medicaid
• Competency in both independent work and collaborative teamwork
• AAPC/CRCR/CRCP certification a plus

Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with a Company elected match