Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Support Agent assisting customers with web hosting services for a startup in Austria. Engaging in product support, inquiries across various communication channels, and product development.
Responsibilities
- Product and general support for our web hosting and domain customers
- Handling customer inquiries via phone, chat, and email
- Product testing and active participation in product development
- Building and maintaining a comprehensive knowledge base
Requirements
- You have prior experience in customer support
- Proactive attitude, strong problem-solving skills, and customer focus
- Fluent German and English, both written and spoken
- EU citizenship or valid work authorization for the EU
Benefits
- Remote work policy
- Flexible working hours (flexitime)
- Excellent working environment (IT equipment and office facilities)
- Appreciative company culture
- Training and professional development (courses / workshops)
- Active involvement in shaping the company’s development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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