Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Experience Technician at Homecare Homebase troubleshooting software issues for clients. Supporting client needs and enhancing efficiency in care delivery through effective software use.
Responsibilities
- Troubleshoot software issues for clients
- Meet or exceed productivity and quality standards
- Monitor trends and consult with Client Services team
- Provide feedback to improve team performance
- Serve as a subject matter expert on Homecare Homebase application
- Research and assist with case resolution
Requirements
- Bachelor's degree or an equivalent combination of some college and significant work experience
- Experience with Microsoft SQL is strongly preferred
- Strong problem-solving and creative thinking abilities
- Empathy towards customer needs
- Ability to thrive under defined goals
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexibility in work-life balance
- Meaningful work that impacts lives
- A caring leadership environment
- Opportunities to give back through charitable initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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