Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Associate Director managing client partnerships and leading high-impact campaigns at Hearst, overseeing a team of Account Managers and driving revenue growth.
Responsibilities
- Lead, mentor, and develop a team of Account Managers, aligning talent and workloads to best support client goals and business priorities
- Partner closely with Sales and Operations leadership to manage the sales pipeline, RFP responses, campaign execution, and billing coordination
- Serve as the primary escalation point for complex client or campaign issues, proactively removing obstacles to ensure flawless delivery
- Establish and maintain operational rigor across the Account Management function, using reporting and performance metrics to drive consistency and success
- Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve offerings, and maximize revenue opportunities
- Oversee campaign execution from order booking through launch, optimization, delivery, and wrap reporting—ensuring alignment across media plans, IOs, and systems
- Analyze post-campaign performance to identify insights, upsell opportunities, and renewal recommendations
- Maintain deep expertise across Hearst brands, ad products, platforms, and internal workflows while contributing to strategic initiatives that move the business forward
Requirements
- Proven experience in media, sales planning, or strategy with success managing complex, high-value advertiser programs
- Demonstrated people leadership experience, including coaching, performance management, and team development
- Strong ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment
- Exceptional organizational skills, attention to detail, and problem-solving abilities
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clients, and agencies
- Strong relationship-building skills, with a track record of driving client satisfaction and repeat business
- Collaborative mindset with the ability to work effectively across Sales, Marketing, Research, Product, and Operations teams
- Familiarity with advertising platforms and tools such as Google Analytics, Google Ad Manager, and Salesforce
- Hybrid work requirement: This role is based in New York City and requires working in the office four days per week
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
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