Product Excellence Manager providing operational product management for core applications at Hapag-Lloyd. Focus on aligning product functionality with business processes and ensuring successful implementation.
Responsibilities
Support the full product lifecycle for the regional product roadmap, from requirement definition through testing, coordination of UAT, development phase, rollout and hypercare, and post-implementation improvements, ensuring alignment with strategic goals and business needs.
Translate complex business requirements into clear product concepts, features, and actionable tasks in line with the respective product vision.
Collect, document, and evaluate innovation ideas from areas/regions, ensuring business benefits are clearly defined and aligned with Product Owners.
Act as the primary interface between business and IT Product Owner, driving cross-functional collaboration and alignment.
Assist in preparing status reviews and communicating progress to stakeholders and senior management when required.
Support the preparation and execution of product rollouts (e.g., S/4HANA) and other innovative initiatives, coordinating with training, and regional teams.
Coordinate change request management and ensure smooth integration of updates into existing processes.
Provide product-specific guidance for development, ideation, and support the evaluation of Automation ideas
Provide operational support for local systems (e.g., payment solutions).
Strengthen the SuperUser Community by coordinating onboarding, facilitating knowledge flow, and organizing exchange forums.
Identify, plan, and deliver training needs and materials related to IT products in alignment with regional training management and business stakeholders, ensuring continuous upskilling of users and effective onboarding of SuperUsers during new product rollouts.
Maintain and oversee regional steering tools and tables such as SAP + FIS steering tables, FIS profiles, FIS translation tables, and ODM rules.
Provide guidance on steering parameters to Area/QSC/Regional teams to ensure correct system usage and alignment with business objectives.
Administer secure role management requests (e.g., High Secure Role requests) in compliance with IT and security policies (e.g. SAP Security concept).
Requirements
Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field
Mandatory experience working within SAP ECC and S/4HANA environments with deep functional understanding of Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL) processes.
Work closely with cross-functional teams to integrate finance processes with other modules such as MM and CO.
Experience with HL system and knowledge of the maritime industry, shipping, or terminal operations is a plus
Several years of relevant experience in product management, project management, or process optimization
Strong understanding of product development lifecycles, especially in global or complex organizational structures
Solid understanding of technical concepts (e.g., Agile developments, automation, data flows) to effectively collaborate with development teams
Proven ability to act as a bridge between business and IT, ensuring solutions are both user-centric and technically feasible. Hands-on experience in cross-functional collaboration.
Excellent communication and stakeholder management skills, able to engage at all levels
Proficiency in tools like MS Office, JIRA/Confluence, and common collaboration platforms
Strong communication skills with ability to synthesize information and create clear storylines with experience presenting to (senior) management
Fluent in English, both spoken and written
Proficiency in Microsoft Office suite, particularly Teams, PowerPoint and Excel as well as analytics tools
Willingness to travel occasionally
Benefits
Competitive salary and performance-based rewards
Leave entitlements
Healthcare coverage for all employees
Career mobility and Learning and development support
Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
Task Order, Warranty and Repair Manager for Leidos managing CHS - 6 contract operations. Leading relationships and strategies for warranty and repair services with the U.S. Army.
Assistant Manager in Finance Data & Analytics Office managing data strategy alignment and operational demands. Collaborating across teams to implement change and improve customer outcomes.
Corporate Senior Quality Manager overseeing quality management systems, compliance, and continuous improvement across multiple business units. Driving quality culture and risk management initiatives in a regulated environment.
Manager Tender Desk leading the tender function for iBabs, ensuring successful participation in bids. Coordinating with various departments to enhance tender documentation quality and win ratios.
Senior Manager for Care Center Workforce Management at Truist leading strategy and governance. Overseeing performance and enhancing client experience at scale across various locations.
Administrative Services Manager providing support to the SOF AT&L Program Executive Office for Maritime. Managing program execution, documentation, meetings, and communications at MacDill AFB, FL.
Manager, Decision Science leveraging data expertise and statistical principles at Travelers. Driving business strategies through actionable insights and relationship building across departments.
Case Manager responsible for interdisciplinary coordination of patient care at PAM Health. Working collaboratively with the team to ensure effective care management and discharge planning.