Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.
About the role
- Clinical Support Specialist focusing on customizing the Handtevy Mobile platform for agencies' protocols. Supporting clients through communication and webinars for a healthcare technology company.
Responsibilities
- Support the customization of the Handtevy Mobile platform to meet each agency’s protocols, medication lists, and operational workflows
- Assist with managing and maintaining the Medication Management System (MMS) application
- Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings
- Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions
- Collaborate with internal teams to ensure client needs are accurately documented and implemented
- Help troubleshoot system issues and coordinate resolutions with the technical support team
- Contribute to the continuous improvement of processes, training materials, and client resources
- Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services
Requirements
- Current Paramedic certification required
- Strong clinical knowledge and experience in emergency medical services across patient populations
- Highly detail-oriented, organized, and committed to accuracy in all tasks
- Professional and polished phone presence with excellent verbal and written communication skills
- Self-starter who thrives working independently while collaborating effectively with a team
- Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently
- Comfortable using technology platforms, including web-based applications and virtual meeting tools
- Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace
- Paramedic (EMT-P) certification required; Critical Care Paramedic or Flight Medic experience strongly preferred
- Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices, preferred
- Minimum of 2 years of clinical experience in emergency or critical care settings preferred
- A four-year college degree is preferred, but not required
- Strong computer skills and the ability to learn new software quickly
- Knowledge of Salesforce or other CRM systems is a plus
- Bilingual abilities are a plus
- RN or LPN licensure is also considered an asset
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Representative fluent in Slovenian to deliver support via various communication channels. Assisting customers with queries and enhancing their satisfaction while working from home in Slovenia.
Premium Customer Care Agent at Novibet assisting VIP clients via chat and email. Handling inquiries, complaints, and providing high - quality customer support in the online gaming sector.
Support Operations role aiding customer inquiries via phone and chat at LoadUp. Resolving issues and maintaining customer relationships in a hybrid work setting.
Junior Customer Service & Claims Agent at getolo assisting clients via phone and email. Handling customer inquiries and processing claims in a hybrid work environment.
Retail Sales Consultant enhancing customer telecommunications experiences. Helping customers find tech solutions and promoting Telstra’s services while achieving sales targets.
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
Application Support Specialist responsible for processing permit applications at Sunshine Enterprise. Engaging with customers and ensuring accurate data handling while delivering top - notch service.
Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.