Account Manager Junior IT at Logicalis Spain focused on client relationships and business opportunities. Join a dynamic and collaborative IT environment in Madrid or Barcelona with hybrid work.
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Hybrid Critical Account Manager, Networking
Posted 6 days ago
About the role
- Critical Account Manager in HPE Networking's Global Service Organization. Leading collaboration efforts for customer satisfaction and business continuity.
Responsibilities
- Serve as the central point of contact between Sales, Engineering, Services, and the Customer.
- Own the communication strategy for all open issues, including status updates, progress reports, and risk mitigation planning.
- Schedule and facilitate regular calls with stakeholders, ensuring alignment and accountability.
- Manage the cadence and progress of issue resolution.
- Maintain detailed documentation and tracking using tools such as Salesforce, Jira, and internal ticketing systems.
- Create and deliver customer-facing presentations to report on issue status and service improvements.
- Support light program management responsibilities related to customer account recovery and strategic issue resolution.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field or equivalent work experience.
- Typically, 6+ years of customer facing service, engineering support or related delivery roles.
- Experience in Service/Technical Escalation Management a plus.
Benefits
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
- Unconditional Inclusion: we make bold moves, together, and are a force for good.
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