Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
About the role
- Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5-member team to enhance customer experience in educational offerings.
Responsibilities
- Responsible for the strategic and operational management of our Customer Success team
- Develop sustainable customer retention strategies, optimize our processes, and ensure a first-class customer experience
- Develop and implement a comprehensive Customer Success strategy for the gyde Academy and gyde Platform (SaaS)
- Build, lead, and develop the 5-person Customer Success team
- Analyze and optimize the customer journey to maximize satisfaction and retention
- Contribute to the pricing of our training and development offerings
- Work closely with Sales, Marketing, and Product to continuously improve our offerings
Requirements
- Several years of experience in Customer Success, Account Management, or Customer Experience, or experience in management consulting
- Initial leadership experience and the ability to motivate and develop a team
- Strong analytical and strategic skills for data-driven process optimization
- Excellent spoken and written German and English
- Resilience and a sense of humor are important qualities for us
Benefits
- Attractive compensation package consisting of a fixed salary and a variable component
- Responsibility and decision-making freedom within your area
- Office presence is expected, but workations and home office are also part of our reality
- Free access to all learning journeys, trade show attendance, and in-house sales training
- We all strive for success and shared growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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