Senior Account Manager at Havas Red leading client relationships across social, digital, and content work. Driving project delivery and ensuring on - brand content across platforms in a hybrid work model.
About the role
- Account Manager managing relationships with healthcare providers in oncology. Delivering client service and supporting test requests for cancer diagnostics and treatments.
Responsibilities
- Serve as the primary customer-facing representative, delivering exceptional field client service
- Support healthcare providers (HCPs) by operationalizing test requests and ensuring timely sample collection
- Utilize company tools and resources to troubleshoot and resolve customer orders, reporting issues, and inquiries
- Partner with field sales teams to drive achievement of company goals and objectives
- Build and strengthen relationships with existing and prospective customers
- Monitor the commercial landscape within assigned accounts
- Ensure team goals and performance objectives are consistently met
- Collaborate effectively and compliantly across multiple departments
- Adhere to all company Compliance, Privacy, and Business Conduct policies
Requirements
- 0–3 years of customer service or sales experience
- Prior experience in diagnostics, medical devices, biotechnology, or pharmaceuticals is strongly preferred
- Proven ability to engage in consultative selling
- Comfortable communicating and presenting confidently at all levels within an organization
- Strong self-starter with the ability to work independently, proactively communicate, manage multiple priorities/projects, and meet critical deadlines
- Exceptional customer service orientation combined with outstanding listening, problem-solving, and strategic account planning skills
- Superior verbal and written communication and presentation abilities
- High proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Demonstrated skill in building cross-functional relationships to achieve business objectives
- Willingness and ability to travel frequently throughout the assigned territory.
Benefits
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
- Reasonable accommodations for candidates with disabilities
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