Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
BC
Hybrid Customer Service Representative
Posted 4 weeks ago
About the role
- Customer Service Representative connecting insureds, agents, and partners at Berkshire Hathaway GUARD. Providing clarity, confidence, and outstanding support via phone calls.
Responsibilities
- Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
- Answer questions about our insurance products and services with clarity and professionalism
- Take ownership of each interaction, aiming for first‑contact resolution whenever possible
- Resolve inquiries or smoothly escalate complex issues to the right team
- Accurately document customer interactions and maintain detailed records
- Use our systems, tools, and knowledge resources to deliver timely, accurate information
- Consistently provide polite, courteous, and empathetic service—even in challenging situations
- Share customer feedback to help us continuously improve our service experience
Requirements
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
- Ability to work in fast-paced environment.
- Demonstrate empathy and understanding towards customer concerns.
- Proficient use of a computer system and relevant software.
- A commitment to delivering exceptional customer service.
- Previous call center experience preferred.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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