Hybrid Performance Technical Consultant

at Grupo DPaschoal

• Job title: Performance Technical Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Vitoria, Brasil

About the role

• Consultor Técnico de Performance role at Maxxi Trainning supporting dealerships in Brazil. Contributing to continuous improvement through data analysis and technical assistance.

Responsibilities

• Monitor, within your region, the main technical indicators through data analysis, maintaining frequent contact with dealerships and supporting them in the continuous improvement of customer-facing processes.
• Support Technical Assistance topics (Warranty, Tooling, Immobilized Vehicles – in the workshop, etc.).
• Provide on-site instruction at critical dealerships.
• Act as the brand's focal point for high-priority and urgent cases, performing corrective and preventive actions at dealerships in your region.
• Monitor and define effective action plans regarding technical training at the dealerships in your region, as well as ensure adherence to each dealership’s guide following the client's guidelines.
• Ensure that dealerships execute campaigns and recalls for vehicles that come into their workshops by verifying chassis/VINs with pending campaigns or recalls.
• Guide technicians to keep tools updated monthly in the manufacturer's system, in accordance with client recommendations.
• Organize regional meetings with technicians, After-Sales managers and workshop chiefs to build relationships, share information, and exchange best practices, held semiannually.
• Participate in weekly emergency case meetings with other departments.
• Serve as the link between the client and the network's technical department.
• Hybrid work (remote and on-site) with required availability to travel to support regional dealerships.

Requirements

• Bachelor's degree in Engineering, Business Administration, Logistics, Economics or related fields;
• Experience in process improvement and data analysis;
• Experience with quality tools (SWOT, PDCA, etc.);
• Experience with Agile methodologies;
• Advanced knowledge of Microsoft Office suite;
• Availability to travel;
• Valid driver's license (CNH B);
• Advantage: prior experience in dealership after-sales operations;
• Availability to operate in Vitória, ES (Espírito Santo, Brazil).

Benefits

• Health insurance;
• Dental insurance;
• Meal allowance;
• Life insurance;
• Employee association (Grêmio);
• Travel reimbursement;
• Gympass (Wellhub).