Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager responsible for managing project applications and customer relations at GrantLift. Collaborating with clients for successful funding strategy implementations in a hybrid work environment.
Responsibilities
- End-to-end project management of grant applications, from submission through disbursement of funds
- Managing all communications with customers and authorities
- Strategic development and maintenance of customer relationships
- Analysis, preparation and calculations for audit bodies
- Onboarding customers to the software and supporting them with digitized processes
- Responsible for digital, traceable documentation and compliance
- Early identification of customer needs and proactive advisory support
- Targeted forwarding of customer feedback to the product team
Requirements
- First experience in project management or consulting, or a comparable customer-facing role
- Structured and independent working style with an ability to oversee multiple projects
- Self-motivated, responsible, with a hands-on mentality
- Enjoy interacting with customers; confident and professional demeanor
- Strong communication skills in German and English
- Strong understanding of processes, numbers and digital solutions
- Ideally, a degree in economics/business administration
Benefits
- Deutschlandticket (regional public transport pass)
- EGYM Wellpass (wellness benefits)
- SpenditCard (employee benefits card)
- Steep learning curve through collaboration with highly motivated colleagues
- Flat hierarchies and short decision-making paths
- Above-average compensation package, including bonus
- Exciting insights into innovative projects
- Access to a large network with career opportunities
- Inspiring work environment in modern offices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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