Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Customer Service Representative at GRAIL providing exceptional service to customers in cancer detection. Engaging through phone, email, and chat from North Carolina with a flexible work arrangement.
Responsibilities
- serve as the primary point of contact when a customer interacts with GRAIL via phone, email, and chat
- responsible for receiving inbound communications from customers within GRAIL’s virtual contact center environment
- demonstrate a firm understanding of the importance of exceptional service within the realm of cancer care
- committed to personal and professional change and growth, meeting the needs of the customer and the company
- make a true difference in a caller’s day and within the healthcare landscape as a whole
- based at our Durham, North Carolina, office and offers a flexible working arrangement
- flexible work arrangement, with the ability to work from GRAIL's office or from home
- a minimum of 40%, or 16 hours, of your total work week be on-site
- specific schedule, determined in collaboration with your manager, will align with team and business needs
Requirements
- A Bachelor’s Degree or an equivalent combination of education and experience.
- A minimum of one year of customer service experience.
- Strong customer service and communication skills
Benefits
- participate in an annual bonus plan tied to company and individual performance
- long-term incentive plan to align company and colleague success over time
- competitive benefit package
- flexible time-off
- 401(k) with a company % match
- medical, dental, and vision insurance plans
- carefully selected mindfulness offerings
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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