Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
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Hybrid Senior Key Account Manager / Senior Business Development Manager – Digital Health
Posted 6 days ago
About the role
- Key Account Manager expanding strategic customer relationships in digital healthcare. Leading implementation and scaling of platform solutions in complex care structures.
Responsibilities
- As part of GoMedicus' sales team, you will be responsible for expanding and further developing strategic customer relationships in digital healthcare.
- You will operate at the intersection of medicine, organization and technology and drive the adoption, use and scaling of our platform solutions within complex care structures.
- Develop existing and jointly acquired enterprise customers so that our solutions are actually used, deliver measurable value and scale within their organizations.
- In close collaboration with the Director Medical Operations you will be responsible for: Strategic key account responsibility for complex customer groups such as nursing home operators, hospital groups, social service providers, municipal and regional institutions.
- Joint development of care solutions with customers and partners: medical staffing/resource models, platform and device rollouts, usage concepts across multiple facilities.
- Preparation of concrete implementation roadmaps (rollout, usage, scaling) including definition of use cases, user groups and success metrics.
- Management and further development of usage within customer organizations (adoption, usability, expansion to additional sites and patient groups).
- Central interface to the product team: structured customer and user feedback, prioritization of requirements, participation in feature tests and product improvements.
- Onboarding, training and ongoing support for all relevant stakeholders (care staff, medical leadership, management).
- Accountability for customer success: ensuring solutions work operationally, are accepted and used economically sensibly.
- Preparation of sales-related materials and concepts (content, messaging, use cases), finalization together with Marketing/Design.
- Maintenance and management of customer activities in the CRM (e.g., PipeDrive).
Requirements
- Several years of experience in Key Account Management or Business Development with complex, technical, or consultative products
- Experience in healthcare is an advantage but not mandatory – what matters is experience working with non-commercial user groups
- Proven strength in communicating with operational user groups (e.g., nursing staff, clinical personnel)
- Experience managing and scaling enterprise customer structures (multiple sites, diverse stakeholders)
- Structured working style at the interface of Sales, Product and Operations
- Experience with CRM systems (ideally PipeDrive) and digital collaboration tools
- Basic understanding of marketing and user engagement campaigns is a plus
- Excellent German language skills (C1); English advantageous
- Based in Hamburg preferred or willingness to be on-site at least two weeks per month
Benefits
- Career development: High ownership in a growing organization with opportunities to build your own career.
- Teamwork: Collaboration in an interdisciplinary team of motivated and committed experts and generalists in an exciting environment between clinical practice and technology.
- Competitive compensation: The salary range for this position is €50,000–€70,000 per year. Placement depends on your experience and qualifications.
- Corporate benefits: Exclusive discounts with well-known brands.
- Flexible work: Hybrid model with remote options.
- Training & development: Individual support and challenging opportunities.
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