Customer Care Agent providing support for customers in a hybrid role. Responsible for resolving inquiries and ensuring high customer satisfaction.
About the role
- Concierge Support Specialist providing data support for order fulfillment at Gold Star Foods. Troubleshooting data issues and assisting in customer experience improvements.
Responsibilities
- Provide data support for national divisions and troubleshoot data related issues impacting customer order fulfillment.
- Audit data and review reports with a customer-focused vision.
- Assist with customer experience to identify opportunities to provide coaching and development on SOP expectations.
- Review daily allocation reports- timely reporting, item availability, accurate information, intel for item challenges.
- Review late product notifications.
- Review daily add-on report and identify customer order challenges.
- Review promotion data for accuracy, availability, and quantity.
- Manage customer product shortages received by sales and customer experience.
- Provide weekly progress update to organization L2 team.
Requirements
- Excellent verbal, telephone, and written communication skills.
- Data entry and 10-key experience required.
- Self-motivated, professional, goal oriented and able to handle multiple tasks.
- Must have a sense of urgency and be able to work under pressure.
- Must have general computer knowledge of Microsoft Windows (Word, Excel, and Outlook) with the ability to quickly learn new software programs.
- General knowledge of Microsoft Navision
Benefits
- Medical Insurance
- Flexible Spending Plan/HSA Plan
- Dental Insurance
- Vision Insurance
- 401(k) Savings Plan with a company match
- Generous Sick, Vacation, & Paid Holidays
- Life Insurance
Job title
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Experience level
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Degree requirement
Location requirements
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