Air Freight Operations Coordinator supporting Import Air at Toll Group. Focuses on accurate documentation, coordination, and regulatory adherence for efficient service delivery.
About the role
- Strategic Senior Manager, Operations at Blooming Health focusing on optimizing customer-facing teams. Leading operational processes and driving efficiency across departments for healthcare equity.
Responsibilities
- Design, implement, and continuously improve core operational processes across the organization, ensuring alignment and accountability between teams.
- Act as a connective leader between customer-facing teams (Sales, Customer Success, Account Management) and internal teams (Product, Technical Ops, Compliance), ensuring that insights flow seamlessly and execution is coordinated.
- Map and improve the full customer lifecycle—pre-sale through implementation to ongoing account success—with a focus on quality, speed, and satisfaction.
- Identify opportunities to automate workflows and deploy AI tools internally to increase efficiency, reduce friction, and scale operations.
- Take frontline customer feedback and translate it into structured insights for Product; ensure that new product releases are operationalized and successfully adopted across teams and customers.
- Track key metrics, and use analytics to guide prioritization, team performance, and strategic improvements.
- Play a foundational role in building and scaling the Operations function. Recruit, onboard, and develop a high-performing team over time.
- Lead cross-functional initiatives tied to growth, compliance, and process improvement in collaboration with the COO and executive leadership.
Requirements
- 7+ years of experience in Operations at a high-growth SaaS company, with increasing levels of leadership and cross-functional responsibility.
- Proven success optimizing internal operations and enabling collaboration between sales, customer success, and product teams.
- Deep operational understanding of SaaS business models, especially in complex enterprise or government-facing environments.
- Strong track record of using AI, automation, or technology tools to drive internal efficiency and scale.
- Excellent communication, project management, and organizational skills—able to manage multiple priorities and stakeholders.
- Strong analytical mindset; comfortable working with data to guide decisions and performance improvements.
- Passion for customer experience, with a "no task is too small" mindset and a drive to ensure excellence at every touchpoint.
- Experience in or strong familiarity with public health, community-based organizations, government agencies, or health systems is a strong plus.
- Leadership presence with the ability to influence and drive change across teams and levels.
Benefits
- Competitive salary
- equity
- benefits
- Hybrid work setting with a high-trust culture.
- Career growth opportunities as we continue to scale rapidly.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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