People Associate providing HR support across the full employee lifecycle for the Africa team at Sistema.bio in Nairobi. Engaging with employees and managing HR documentation in a hybrid role.
About the role
- Leading AI-assisted service delivery and employee experience initiatives at General Motors in Brazil. Executing strategies for service quality, data-driven insights, and continuous improvement in HR processes.
Responsibilities
- Lead AI‑assisted service delivery vision and roadmap for PSC
- Own the PSC service quality framework with a focus on first‑time quality
- Build and maintain a data‑driven view of PSC performance
- Lead a global perspective across all PSC sites
- Build and execute continuous improvement pipeline for PSC
- Act as a change leader for PSC
Requirements
- Bachelor’s degree in related fields
- Fluency in English
- Relevant experience in HR shared services, service delivery, operations, or customer support
- Demonstrated experience using data and analytics to improve operations
- Hands-on experience with service management or case management platforms
- Proven track record of leading cross-functional initiatives
- Strong understanding of employee experience and HR processes
Benefits
- Comprehensive training and upskilling plans
- High-quality delivery of existing work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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