People & Office Coordinator supporting HR and operations at wellness brand Create Wellness. Collaborating closely with leadership and managing employee experience and office logistics in a hybrid setting.
About the role
- People Partner Lead role at Neko Health focusing on HR practices and support within clinical environments. Collaborating with clinic leaders and ensuring effective people processes.
Responsibilities
- Be the day-to-day people partner for clinic leaders and medical stakeholders.
- Spend time in clinics to understand the real workflow, not just what’s on paper.
- Maintain a hands-on, in-clinic presence and travel as needed to support teams.
- Build trust by showing up consistently, listening carefully, and following through.
- Help leaders turn expectations into everyday practice: what good looks like, how it’s measured, and how people grow.
- Keep performance, feedback, and development conversations clear, supported, and human.
- Reduce friction in people processes so clinics can stay focused on great care.
- Coach leaders through hiring, onboarding, feedback, and the conversations that are hard, but important.
- Support first-time managers as they build confidence, capability, and steady leadership habits.
- Offer practical guidance that helps leaders make good calls independently.
- Bring steadiness to sensitive people situations, partnering with fairness, discretion, and care.
- Translate People programs into clinic-ready practices that fit real workflows.
- Call out where centralized approaches miss the mark, and help improve them.
- Hold the line on consistency while honoring the nuance of frontline, clinical settings.
- Use what you see in clinics to inform workforce planning, role design, and growth decisions.
- Spot patterns early - strain, inconsistency, or risk - and help address them before they escalate.
- Help define what great clinic scale looks like from a people perspective.
Requirements
- 6–8 years of progressive HR Business Partner/People Partner experience, including direct support of leaders in an operations-heavy environment.
- Experience partnering with frontline teams.
- Steady, thoughtful approach to sensitive people situations and complex conversations, balancing fairness, judgment, and discretion.
- Strength in coaching and influencing leaders (including first-time leaders) through sensitive and complex situations.
- Clear, human communication (written and verbal); able to turn organization-wide standards and best practices into practical, everyday guidance for clinic leaders.
- Openness to being close to the work: present in clinics and willing to travel as needed.
Benefits
- Equal Opportunity & Inclusion Statement
- Inclusive hiring and member-first care
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