Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Join Givaudan as a Junior Key Account Manager managing designated accounts in the fragrance industry. Grow business, manage relationships, and ensure customer satisfaction with guidance from experienced leaders.
Responsibilities
- Under supervision, grow Givaudan business with designated accounts by managing top and bottom lines
- Cultivate and manage customer relationships within portfolio of accounts
- Monitor customer and competitor activity and maintain customer information
- Track Account Plans for key accounts
- Develop and deliver internal and customer presentations
- Identify/create opportunities for Givaudan to participate in targeted briefs
- Identify customer requirements and follow up on customer submission
- Transition customer projects and new wins from scale-up to production
- Follow KPIs versus targets (Sales, Gross Profit, win rate…) and take corrective actions if necessary
- Negotiate pricing agreements within guidelines
- Manage credit, pricing, rebates and budget etc. for key accounts
- Manage and resolve customer complaints and ensure prompt resolution
- Comply with all appropriate Givaudan and statutory EHS and regulatory guidelines
Requirements
- University degree (or equivalent)
- 5-8 years of commercial work experience, preferably from the fragrance industry
- 1+ years' functional/technical experience in the chemical industry would be an advantage
- Flexibility to travel outside of Algeria
- Excellent verbal and written command of English, French and Arabic
- Ability to build and maintain effective relationships with customers
- Strong communication skills
- Competence in developing and delivering compelling presentations
- Demonstrates a strong sense of accountability
- Basic negotiation skills
- Good business acumen
- Passion for the Fragrance Industry
Benefits
- excellent opportunities for both personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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