Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Customer Experience Team Manager in Givaudan supporting sales and development teams with internal and external customer experiences in Shanghai, China.
Responsibilities
- Support the sales and development teams as well as customers in their daily requests, with a special focus on internal and external customer experiences
- Collaborate closely with other functions to ensure Givaudan’s competitiveness and agility in the local market
- Unblock process challenge and facilitate continuous process improvement resource allocation between sales and development, allocation of other critical resources among the sales teams
- Coordination with related functions such as operations, pricing, regulatory on behalf of the Local & Regional sales team
- Other projects and tasks related to the sales and development function, to be delegated by the line manager, including events and hosting visitors
Requirements
- At least 4 years working with Givaudan
- Learning agility, resilience, willingness to travel a lot
- Experiences in managing strategic projects
- Very good analytical skills, presentation skills as well as people skills
- Courage to challenge status quo
- Cross functional perspective is valued
Benefits
- Health insurance
- Flexible working arrangements
- Professional development
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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