Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Care Representative managing sales orders and communications while providing customer support for a global leader in flavors and fragrances.
Responsibilities
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.
- Provide support for assigned customers and affiliates to meet order requirements.
- Day to day communication with customers, operations and sales.
- Interpret and analyse client schedules and prioritise orders.
- Resolve issues and handle customer complaints internally and externally.
- Confirm pricing, inventory availability and provide ship date information.
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant.
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
- Coordinate with planning on information relating to demand planning and stock positions.
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Provide coverage and support accounts for other team members as necessary.
- Properly identify the right communication method based on the sense of urgency and issue.
- Knows how to diffuse a difficult situation and get resolution with the customers.
- Identify opportunities for improvements in customer care.
Requirements
- Bachelor´s degree.
- 2 or more years of experience.
- Communication Skills.
- Experience in Customer Relationship Management.
- Basic Knowledge of SAP or Order Entry Systems.
- Basic Inventory Management knowledge.
- Microsoft Office Expertise.
- Basic Negotiation Skills.
- Understanding of Incoterms and Shipping Terminology.
- Language Skills: Advanced English.
Benefits
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- Gym pass benefits.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.