Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Account Manager responsible for overseeing client relationships and ensuring compliance in import/export processing. Leading teams and serving as primary contact for key clients.
Responsibilities
- Oversee the client relationship and deliver outstanding service to multiple business contacts for one of GHY’s top clients.
- Ensure account setup, databases, and information flow are structured to support timely and compliant entry processing.
- Shape release strategies that align with client expectations and regulatory standards.
- Lead and support Trade Specialists, ensuring coverage and operational continuity.
- Serve as the primary contact for clients, CBP, and PGAs, building strong relationships.
- Collaborate with other leadership to deliver seamless service.
- Provide hands-on support with entry filing, audits, reporting, issue resolution, and database management.
- Stay current on customs regulations and apply and communicate updates effectively.
Requirements
- 5+ years of related experience
- Certified Customs Specialist (CCS) Designation
- Licensed Customs Broker preferred
- In-depth knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims
- Skilled in customs brokerage software and Microsoft Office with openness to leveraging emerging technologies like AI.
- Strong communication skills paired with analytical and problem-solving capabilities.
- Ability to represent GHY with professionalism and build strong client and team relationships.
- Exceptional attention to detail, with the ability to make informed decisions and prioritize work in a fast-paced environment.
- Proven leadership and team-building experience that fosters collaboration and accountability.
Benefits
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Fair pay through scheduled salary assessments and a performance-based bonus program.
- Access to our internal university, leadership development program.
Job title
Job type
Experience level
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Not specified
Degree requirement
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