Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Agent for Getsafe, providing phone support for insurance concepts and services. Engaging customer interactions and guiding them through digital processes.
Responsibilities
- You are the first point of contact for our customers by phone.
- You play a key role at our customer interface and inspire customers with our concept and service.
- You guide customers over the phone through our digital process, answer open questions and identify gaps in their current coverage.
- You schedule consultation appointments for our advisors.
Requirements
- You have completed vocational training.
- You are a strong communicator and enjoy every conversation where you can help our customers secure the best possible coverage.
- You enjoy working with innovative digital sales structures and want to help us rethink insurance distribution.
- You speak fluent German and English.
Benefits
- 30 days of vacation — 28 regular days plus an additional day on your birthday and a half day on Christmas Eve and a half day on New Year's Eve.
- Take the opportunity to work up to 90 days within the EU.
- Invest in your future success through our popular employee equity program (VSOP), which grants all employees shares in Getsafe.
- Use your monthly Getsafe budget of €50 flexibly for a Deutschland-Ticket, office lunches, your remote setup, or our employer-sponsored health insurance (bKV).
- Grow with us! You'll receive a personal Getsafe budget of €1,000 for your professional and personal development.
- Celebrate with us at regular team events such as afterworks, summer parties, Christmas parties, hackathons, strategy weeks and more.
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