Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high - volume clients.
About the role
- Customer Support Specialist providing operational support and expertise for German customers in a fast-growing FinTech startup. Focused on customer interactions, product knowledge, and collaborative problem-solving.
Responsibilities
- Act as a key operational contact for our German customers, handling inquiries via phone, chat, and email
- Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs
- Approach complex situations with curiosity and structure, identifying root causes and escalating where needed
- Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently
- Contribute ideas to improve processes and enhance customer experience
Requirements
- Native-level German (C2) and strong English skills (minimum C1)
- Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field — or comparable practical experience
- Strong interest in FinTech, financial processes, or operational excellence
- Resilient and comfortable working in a fast-paced environment
Benefits
- 20 days “work from abroad”
- €600 / £600 Learning & Development budget
- Additional local benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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