Junior Analyst in Customer Experience at Topaz handling operational tasks and supporting cybersecurity solutions while ensuring data security and customer satisfaction.
About the role
- ADAS Customer Support Technician for Mobile Auto Solutions performing remote vehicle diagnostics and calibrations via phone and online chat with collision shops.
Responsibilities
- Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
- Document the work performed and generate the related invoice.
- Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
- Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
- Other duties as assigned
Requirements
- High School diploma or GED required
- 1 to 3 years working in a technical field or technical call center environment required
- Strong PC skills including proficiency in Microsoft or Google environments
- Superior customer service skills required
- Ability to read and learn OEM service information and procedures
- Strong problem-solving capabilities required
- Ability to communicate effectively both verbally and in writing with customers required
- Ability to multi-task required
- Automotive experience or Automotive education experience preferred
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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