Hybrid Sales Program Specialist – Process Associate – Hebrew

at Genpact

• Job title: Sales Program Specialist – Process Associate – Hebrew
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• Sales Program Specialist focusing on driving revenue through social media products and community standards. Based in Lisbon, supporting a diverse set of customers in a tech-driven environment.

Responsibilities

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Requirements

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;
• preferably have experience working with social media monitoring;
• preferably have strong IT knowledge;
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress