Program Manager leading operational excellence and performance management for Tech Support operations in Asia at KLA, a semiconductor manufacturing leader.
About the role
- Product Program Manager driving execution of strategic initiatives across Genesys to improve customer experiences through AI innovation. Managing global initiatives and collaborating cross-functionally to optimize performance.
Responsibilities
- Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
- Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
- Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
- Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
- Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
- Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
- Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate
Requirements
- Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field
- Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.
- Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environment
- Ability to translate strategy into structured execution plans with clear dependencies and accountability
- Experience influencing teams without direct authority and facilitating decision making with senior stakeholders
- Strong communication and presentation skills, including the ability to synthesize complex information for executive consumption
- Proficiency with common program management tools such as Smartsheet, Asana, or Jira
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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