Sales Operations Specialist providing customer support and order operations in a regulated medical device environment. Joining Sol - Millennium to modernize and scale sales operations.
About the role
- AI Sales Strategy Manager supporting the development of AI strategies for Genesys Experience Orchestration solutions. Focused on data analysis, performance insights, and sales planning.
Responsibilities
- Support the development of AI and Experience Orchestration sales strategies through hands-on data analysis and structured problem solving.
- Build analytical models that inform segmentation, territory planning, sales capacity, and pipeline health across multiple regions.
- Deliver insights to Sales, Sales Management, and Revenue Operations to guide account planning, forecasting, and opportunity prioritization.
- Conduct performance analysis for AI portfolio initiatives and provide recommendations that help improve execution and field readiness.
- Prepare data driven materials for senior leaders, translating complex concepts into simple and actionable insights.
- Partner with Product, Marketing, and Professional Services teams to support AI portfolio programs, ensuring alignment across systems and processes.
- Identify operational inefficiencies within analytics workflows and collaborate on improvements that enhance data quality and accessibility.
- Contribute subject matter expertise on AI powered customer experience solutions in support of account teams, without acting as the primary market facing lead.
- Maintain reporting, dashboards, and analytics assets that enable ongoing tracking of sales performance and customer adoption trends.
- Support global sales strategy initiatives, providing regional insight while deferring final strategy ownership to senior leaders.
Requirements
- Bachelor degree in business, analytics, economics, engineering, or a related field.
- 6 or more years of experience in software or SaaS sales operations, revenue operations, business analytics, or management consulting.
- Hands on experience building analytical models and developing insights that support sales strategy decisions.
- Familiarity with AI powered customer experience or enterprise software solutions.
- Strong structured problem solving skills with the ability to translate data into clear recommendations.
- Proficiency with Excel and data visualization tools, with the ability to build models and dashboards.
- Strong communication and presentation skills with the ability to simplify complex concepts for diverse audiences.
- Ability to manage multiple projects with competing priorities while supporting global teams.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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