Hybrid Enterprise Account Management Manager

at Gearset

• Job title: Enterprise Account Management Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Cambridge, United Kingdom

About the role

• Lead the Account Management team at Gearset to drive growth for strategic enterprise customers. Shape the go-to-market strategy and enhance multi-product adoption while building a high-performing team.

Responsibilities

• Lead our GTM strategy for the enterprise segment, focusing on maximising Net Revenue Retention (NRR).
• You’ll lead a team of senior Account Managers responsible for driving growth and new product attach across our largest and most strategically important customers.
• Directly impact NRR and gross retention by helping your team run structured discovery and manage multi-threaded expansion deals. These accounts are complex, multi-stakeholder environments with long sales cycles and high expectations. Your role is to set the standard for how we run disciplined, expansion-led sales motions that increase customer value over time.
• You’ll lead, coach and develop a team of experienced sellers. You’ll own performance across the Exec and Strategic segments, including forecast accuracy, pipeline health and quota attainment. You’ll embed a clear approach to multi-product adoption, helping the team run structured discovery, navigate executive-level commercial conversations, and manage multi-threaded expansion deals.
• You’ll partner closely with Customer Success leadership to ensure strong alignment across growth and renewal strategy. You’ll support the team through complex enterprise cycles, hire and ramp new Account Managers, and work with Enablement and external partners to keep raising the bar on development.
• You’ll also collaborate with Product, Marketing and senior leadership to feed customer insight back into our go-to-market approach. The work you do here will directly shape how Gearset scales growth within its existing customer base in 2026 and beyond.

Requirements

• You understand the reality of complex, multi-stakeholder sales cycles in large organisations, and you’re confident coaching sellers on executive engagement, commercial strategy and disciplined deal execution.
• You’re commercially sharp, comfortable with data, and accountable for outcomes. You set high standards but bring people with you.
• You’re a collaborative leader who works well across Sales, Customer Success, Product and Enablement. And you’re comfortable operating in a fast-growing environment where not everything is fully defined yet, and where part of the role is helping shape what good looks like.
• Experience managing Enterprise or Strategic Account Managers.
• Familiarity with the Salesforce ecosystem and or DevOps tooling.
• You’ll track record of leading senior, quota-carrying teams in an Enterprise SaaS, Cloud Infrastructure or DevOps environment.

Benefits

• Salary is negotiable depending on experience)
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Opportunity to join our Long Term Incentive Plan
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits