Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Project Quality Manager ensuring all Power Equipment Quality requirements for GE Vernova Gas Power. Collaborating with multiple teams to achieve customer satisfaction in project execution.
Responsibilities
- holds accountability for all quality-related matters within the project and must foster close collaboration with key quality stakeholders, including Site Quality, Supplier Quality, Factory Quality, and Engineering teams
- encompass all quality activities of a project from decision to bid until COD
- represent GE VERNOVA in terms of quality, facing our Internal/external customers during Inquiry to Order phase (ITO)
- analyze/comment/negotiate RFQs; to issue the Quality section of the offer and release Project Quality Plans
- be the main Quality point of contact for external Customers during Order to Remittance (OTR ) phase
- ensure Customer’s Quality requirements while implementing and driving respective functions; release specific procedures and maintain meetings where needed
- manage Quality documentation, provide shop quality documentation (EoMRs) to Customer as per schedule
- manage the Customer Observation Points, prepare notifications & coordinate visits with our GE Vernova's Manufacturing teams and Suppliers
- ensure that the defined project quality objectives are achieved by measuring, auditing and implementing necessary actions (through audits, Lessons Learned, etc.) to resolve quality issues
- coordinate and manage quality activities with stakeholders including our projects construction & commissioning teams at sites
- regularly consolidate and analyze project-level quality reports, taking appropriate action based on business requirements and quality standards
- champion LEAN principles driving the continuous improvement of processes, procedures, and deliverable for our Project Quality organization
Requirements
- Bachelor's degree in Electrical, Mechanical or Civil Engineering or related Power Plant Equipment Studies from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Project Management)
- 5 additional years of experience in Project Management, Engineering, Supply Chain, within the Power generation Industry
- Fundamental knowledge of inspection and testing Power Plant equipment such as Gas Turbine, Steam Turbine, Generator, Heat recovery Steam Generator
- PMP certified and SAP ERP knowledge
- Strong oral and written communication skills for project presentation
- Bi-lingual (English/Spanish/French) preferred
- Strong interpersonal and leadership aptitude with the ability to influence others
- Effective problem identification and solution skills while coordinating multiple projects simultaneously
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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