Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
About the role
- Digital Relationship Manager overseeing a dedicated portfolio of digital clients post-sale at Sinclair Digital Group. Focused on client retention, campaign optimization, and long-term growth.
Responsibilities
- Independently manage a portfolio of digital clients post-sale, serving as the primary contact and strategic lead throughout the lifecycle of each partnership.
- Develop and execute proactive retention plans rooted in performance insights, forward-looking strategy, and consistent communication.
- Monitor and evaluate digital campaign performance across channels including SEM, Paid Social, OTT/CTV, and programmatic.
- Conduct regular audits and deliver data-driven optimization strategies to improve results and maximize return on investment.
- Lead recurring business reviews focused on performance insights, strategic recommendations, and future growth opportunities to ensure continued alignment and success.
- Anticipate challenges, troubleshoot effectively, and coordinate cross-functionally to ensure seamless campaign execution and client satisfaction.
- Serve as a trusted advisor by sharing industry trends, platform innovations, and best practices that position clients for sustained digital success.
- Identify opportunities to deepen client investment and expand solutions through strategic performance improvements, data insights, and consultative recommendations that drive measurable business impact.
Requirements
- 3+ years of experience in digital marketing, account management, or client strategy
- Strong working knowledge of SEM, Paid Social, OTT/CTV, and performance-based digital advertising
- Demonstrated success retaining and growing client relationships
- Ability to analyze performance data and translate insights into actionable strategy
- Highly organized and capable of managing multiple accounts independently
- Exceptional written and verbal communication skills
- Strategic, forward-thinking, and solutions-oriented mindset
Benefits
- participation in a retirement plan
- life and disability insurance
- health, dental and vision plans
- flexible spending accounts
- 15 paid vacation days
- 2 paid personal days
- 9 paid holidays
- 40 hours of paid sick leave
- parental leave
- employee stock purchase plan
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