Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Membership CRM Executive at Future supporting the Membership CRM Lead with campaign execution. Ensuring seamless member communications and assisting with email, onsite messaging, and push notifications.
Responsibilities
- Be a vital support to the Membership CRM Lead in delivering seamless member communications.
- Assist with the end-to-end process of campaign execution across email, onsite messaging, and push notifications.
- Support the creation of relevant and brand-aligned customer touchpoints to help turn casual visitors into loyal members.
- Focus on the tactical execution and smooth delivery of campaigns defined by the Lead and the Membership Squad.
Requirements
- 2+ years of experience in a CRM role.
- Proven ability to accurately build and deploy email or multi-channel campaigns using a CRM/Marketing Automation platform (knowledge of Selligent Marketing Cloud desirable).
- Comfortable extracting and organising data; a desire to understand what campaign numbers mean and how to improve them.
- Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
- Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
- Working with team members and supporting the Membership CRM Lead.
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Job title
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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