Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Customer Success Specialist responsible for delivering service to practitioners and patients. Collaborating with stakeholders across North America to enhance customer satisfaction and success.
Responsibilities
- Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
- Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
- Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
- Building sustainable relationships of trust through open and interactive communication
- Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
- Coordinating closely with your teammates to ensure support is covered during all business hours
- Gathering trends in issues and feedback and reporting them to your supervisor
- Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript
Requirements
- Proven experience in customer-centric roles, ideally in retail or hospitality.
- Passion for customer happiness and a positive, engaging demeanor.
- Ability to multitask and excel in a dynamic environment.
- Dedication to delivering excellence in every interaction.
- Strong communication and organizational skills.
- Embracing change and welcoming new challenges.
- Enjoyment of collaborative teamwork.
- Curiosity and a continuous learning mindset.
- You must be flexible in scheduling to support customers across North America.
- Familiarity with Zendesk and SaaS productivity tools is a plus.
Benefits
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits package (medical, dental, vision) with HSA
- Discount on Fullscript catalog of products for family & friends
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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