Hybrid Director, Strategic Account Management

at Frontify

• Job title: Director, Strategic Account Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sankt Gallen, Switzerland

About the role

• Director of Strategic Account Management shaping customer growth strategies. Leading Account Managers to maximize customer value and accelerate ARR growth at Frontify.

Responsibilities

• Lead, develop, and expand a high-performing global team of Account Managers.
• Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development.
• Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance.
• Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals.
• Strengthen executive relationships within key accounts and across internal teams.
• Coach the team and lead with clarity, influence, and commercial awareness.

Requirements

• You bring extensive experience in enterprise account management or customer success within a SaaS, B2B environment.
• You have a proven track record of managing large, complex accounts and achieving measurable growth.
• You’ve led and developed senior account managers in a global context.
• You combine strong commercial judgment, operational discipline, and genuine customer empathy.
• You bring a collaborative mindset, thriving in cross-functional environments and aligning diverse teams toward shared outcomes.
• You’re a builder at heart and are comfortable rolling up your sleeves, getting hands-on, and creating practical solutions to move the business forward.

Benefits

• At least 5 weeks of holiday (PTO)
• Paid educational and well-being days off
• Home office setup budget
• Annual salary review
• Localized benefits
• Invite to our summer company meet-up in Switzerland