Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Support Team Lead at Frontify shaping customer support operations globally. Leading EMEA and US teams for a modern AI-driven support organization.
Responsibilities
- Set and champion a global support strategy
- Lead and develop a high-performing team across EMEA and the US
- Develop talent intentionally with clear growth paths
- Shape operational excellence with the Support Ops Manager
- Model leadership through action
- Co-own the tooling and reporting ecosystem
- Lead data-driven decision-making
- Translate customer signals into product insights
- Collaborate cross-functionally to create cohesive customer experiences
- Foster a global support culture
- Drive continuous evolution experimenting with AI and process innovation
- Shape a unified global culture
Requirements
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations
- Experience implementing 24/7 models and self-service strategies
- Skilled in balancing people leadership with operational strategy
- Passionate about knowledge as a product
- Strong analytical and systems thinking skills
- Excellent communication and collaboration skills
- Energized by transformation and driving clarity across people, process, and technology
- Fluent in English
Benefits
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Agent providing service to German - speaking clients in Athens. Working remotely or onsite with thorough training and relocation assistance available.
Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.