Providing analytical support and systems administration for Treasury operations at GM Financial. Involves project leadership, vendor liaison, and mentoring entry - level team members.
About the role
- Level 2 Technical Support Engineer troubleshooting and resolving customer issues related to Foxit software products. Handling escalated cases and supporting application updates while maintaining quality communication.
Responsibilities
- Troubleshooting technical issues and resolving escalated customer cases
- Diagnosing and repairing faults using structured, systematic investigation
- Installing and configuring software in customer environments
- Speaking with customers to quickly identify root cause and define next steps
- Providing timely, accurate updates and setting clear expectations throughout the case
- Walking customers through resolution actions step-by-step (written and verbal)
- Following up to confirm resolution and ensure customer confidence
- Supporting rollouts of new applications, features, or product updates
- Creating and maintaining procedural documentation and support guidance
- Managing multiple active cases simultaneously while prioritizing effectively
- Testing and evaluating new technologies and product changes to improve support outcomes
Requirements
- Proficiency across common operating systems: Windows, macOS, and Linux
- Ability to identify and resolve technical issues using a clear troubleshooting methodology
- Experience providing remote assistance to end users and enterprise customers
- Familiarity with remote desktop/support tools
- Strong working knowledge of ticketing systems for tracking, documenting, and resolving issues
- Ability to prioritize workload and manage multiple support tickets/cases concurrently
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Graduate Technical Analyst role at BearingPoint focusing on technology and data solutions for clients. Collaborating with teams and gaining exposure to various technologies in a hybrid work environment.
IT Support Analyst providing technical support via phone, chat, and in person to employees. Ensuring the proper functioning of IT resources and user experience.
Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.
Internship as IT Support Technician at network leader SAFTI, providing first - level IT support and assistance. Engage with infrastructure team to enhance user experience and technical documentation.
Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.