Customer Service Representative assisting customers at Crash Champions collision repair services. Managing communications, clerical support, and ensuring a professional first impression at the facility.
About the role
- Customer Support Specialist facilitating efficient workflows with Kraftwerk's solutions. Provides support and training while collaborating with IT to resolve technical issues.
Responsibilities
- Advising on the implementation of efficient workflows using the Kraftwerk software
- Optionally conducting training sessions, webinars, workshops or on-site trainings
- Building documentation and knowledge by creating guides and best practices
- Acting as an interface to IT and development by reporting recurring technical issues
- Providing customer service and support for software-related questions (phone, email, remote support) and handling application errors and technical problems
Requirements
- Basic technical understanding and service orientation
- Strong communication skills and a structured approach to work
- Initial experience with an ERP system (e.g., SAP, Navision)
- Ideally experience in support, consulting, or data management
- Completed vocational training or a degree in accounting, financial accounting, business informatics, business administration, or a comparable qualification
Benefits
- 30 days of vacation
- Flexible working hours and the option to work from home
- Company pension scheme and employee savings contributions (vermögenswirksame Leistungen)
- Individual training measures and opportunities for development within the company
- Regular company events such as summer barbecues, Christmas parties and company outings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative at Crash Champions providing high - quality support to customers and assisting with administrative tasks. Ensuring excellent customer service and efficient communication management.
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