Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Support Representative handling EMEA customer inquiries via phone and email for calibration and repair requests. Collaborating with logistics team for service order management and problem resolution.
Responsibilities
- Work with our partners, suppliers, and customers located mainly in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT)
- Handle internal and external customer inquiries via phone or email
- Create service orders in the systems for equipment coming in for repair or calibration
- Prepare and provide pickup labels, master packing lists, and dangerous goods information
- Manage our Loaner pools in the UK and NL, when applicable
- Monitor KPIs via Visual Management, identify deviations in time, and apply Problem Solving to close gaps to target
- Follow communication procedures, guidelines, and policies
Requirements
- Intermediate vocational degree (MBO) OR minimum two years of work experience in Customer Support or equivalent experience in a similar industry and position, where you have handled at least one of the following tasks:
- Managing incoming emails and phone calls
- Recording administrative tasks in company systems (e.g., Oracle, SAP, etc.)
- Handling customer complaints
- Fluency in speaking and writing in English and German. Knowledge of French or Dutch are a plus.
- Good digital literacy, particularly with the MS Office package.
- Accuracy in generating and processing data.
- Strong team player.
- Excellent communication and customer handling skills.
- Proactive problem-solving attitude.
Benefits
- A multi-cultural and informal environment with a focus on inclusion and diversity
- Full-time contract with a hybrid work model, with minimum 3 days working from office and 2 working from home
- Flexible office hours (start between 7:30 and 9am and end between 4 and 6:30pm)
- Access to a global company with ample opportunities for growth and development
- Access to our Fortive Business System tools, with the possibility to become a specialist or champion in one or more of them in the future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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