Hybrid Service Operations Coordinator

at Forterro

• Job title: Service Operations Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sofia, Bulgaria

About the role

• Project Coordinator providing administrative support to Project Managers in services organization. Coordinating transactional business and managing smaller projects for customer satisfaction.

Responsibilities

• Support the PM in administrative management such as time management, task management, status updates as well as supporting revenue recognition and invoicing
• Support the PM in updating Forterro's project management systems such as Certinia – as appropriate for status, timeline, revenue, invoices, free work hours, EAC and % complete.
• Update project tracking tools with personnel and maintains current, complete, and accurate resource requests and supply forecast in alignment with, and under the direction of, the field-based PM organization
• Manage smaller projects and staff augmentation projects on behalf of field Consultants, ensuring delivery on scope, on cost and on schedule and ultimately achieving customer satisfaction

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
• Proven experience (2+ years) in a client interaction role and ability to perform with minimum supervision in multiple projects
• Very good German and English skills (both verbal and written)
• Experience with a Professional Services Automation system (e.g. Certinia / Financial Force) preferred
• Project management and organizational skills, with the ability to manage multiple priorities and stakeholders
• Good organizational management skills and well-developed interpersonal skills
• Ability to manage multiple parallel engagements and dealing with ambiguity
• Ability to work in a team environment, but also be self-directed, proactive, and action-oriented
• Very good customer service skills and a drive for results
• Good analytical and problem-solving abilities
• Good interpersonal and communication skills and adequate problem-solving skills in order to successfully engage with internal and external stakeholders
• High level of integrity, professionalism, and discretion